Last updated: 8th January 2026

At Paw Naturel, we aim to process and dispatch orders as quickly and efficiently as possible.

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Order Processing

Orders are typically processed within 1–3 working days, excluding weekends and UK bank holidays. During busy periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email.

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Delivery Times

Delivery times are estimates and begin from the date of dispatch, not the order date.

• UK Standard Delivery: typically 2–5 working days
• UK Tracked Delivery: delivery timeframes vary depending on the courier selected

Please note that delivery times are not guaranteed and may be affected by factors outside our control.

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Delivery Charges

Shipping costs are calculated at checkout based on your selected delivery option.

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Missing or Delayed Orders

If your order has not arrived within a reasonable timeframe, please contact us at:

Email: info@paw-naturel.co.uk

We recommend allowing additional time for delivery during peak periods before contacting us.

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Incorrect Delivery Information

Please ensure all delivery details are entered correctly at checkout. Paw Naturel cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.

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